kids love our

fresh lunches

The school or organisation that your family members attend has one or more cafés or caterers contracted set up for school lunch delivery. Any menu item that you can see is available to be ordered. A different school or organisation may have different menus because they have different cafés or caterers serving them.  

https://support.mykindo.co.nz/portal/en/kb/articles/can-we-choose-the-food-supplier

This will vary by the school or organisation. The printed menu will display the available days, or you can check online.  

To check online, log in to your myKindo account. You will see the service and the first few available days. 

Once you have selected your first date from this list, the menu will be displayed that is available for that day. You can choose to add any of the meal items for just that day, or for several days at once. 

https://support.mykindo.co.nz/portal/en/kb/articles/what-days-is-ezlunch-available 

Your will need to order school lunches online by the order cut off time determined by your café/caterer, usually 9am. Orders must be completed and confirmed before the cutoff for delivery on the selected day.  

You may order in advance. Simply select the date you need when you log in to the service. 

https://support.mykindo.co.nz/portal/en/kb/articles/how-and-when-do-i-pay 

Once you have completed payment your screen displays an order confirmation to confirm that the order has gone through and school lunch delivery is booked. You will also receive a confirmation email. To check the orders you have made in advance, select the My Orders tab on the myKindo app. 

https://support.mykindo.co.nz/portal/en/kb/articles/how-do-i-know-my-order-has-been-received 

You can order school lunches online within the current term. When you are asked to select the delivery date, you will see what days are available for orders. On the myKindo app you may find it useful to view the Calendar.  

https://support.mykindo.co.nz/portal/en/kb/articles/how-far-in-advance-can-i-order 

You can change your order at any time up until 9:00am on the day of delivery (or the usual cutoff time for your ezlunch service). After cutoff an order cannot be changed as processing of the order will have begun for delivery that day. 

To change your order before the cutoff time, first log in to your myKindo account. 

View your orders on the my orders page. You can find the my orders page in the navigation at the top of the page, or by clicking on the myKindo logo to access the dropdown menu. 

Locate your order on the list, then click the "Cancel" button to the right of the order. 

This will be confirmed onscreen. 

If you still want a delivery, click my home in the navigation at the top of the page, or by clicking on the mykindo logo to access the dropdown menu. 

Select the service and date for delivery, then complete your order as normal. 

NOTE: if the cutoff time passes before you click "place order" your order will be rejected, so allow plenty of time to complete this process. 

https://support.mykindo.co.nz/portal/en/kb/articles/can-i-change-my-child-s-lunch-order 

Your school must register to use the ezlunch school lunch delivery service. They can do this by contacting us. Once your school has signed up to the service, you will be able to register as a family and begin using the service. Let your Principal know if you'd like it at your school. 

If your school already offers ezlunch, you can order it through your myKindo account. Click here for more information about how to do this or go directly to mykindo.co.nz to get started. 

https://support.mykindo.co.nz/portal/en/kb/articles/how-can-i-get-ezlunch-at-my-school 

We try very hard to make our school lunch delivery service as good as it can possibly be, so if you have a complaint or wish to provide feedback, please let us know at hello@mykindo.co.nz or phone 0800 EZLUNCH between 8am and 4pm on school days.

More answers are available on our support pages here.